Frequently Asked Questions

Have a question? Please check our knowledgebase by topic.

Membership and Payment

What are the membership options available?

Basic Membership

It's a free membership. You can browse unlimited profiles. You can receive interest from paid members but, you won't be able send interest and communicate with other members.

Gold Membership

It's a 45 days paid membership. You can view unlimited profiles but, you can contact up to 7 members only. You can receive interest from unlimited members but, you can send interest and communicate with your contacts only.

Dimond Membership

It's a 90 days paid membership. You can view unlimited profiles but, you can contact up to 15 members only. You can receive interest from unlimited members but, you can send interest and communicate with your contacts only.

Platinum Membership

It's a 180 days paid membership. You can view unlimited profiles but, you can contact up to 35 members only. You can receive interest from unlimited members but, you can send interest and communicate with your contacts only.

What is the cost of premium membership?
What payment methods are available?
What is your refund policy?
How can I withdraw my membership ?

Profile Management

How do I create a good profile?
Why and how do I update my profile?
Why should I verify my profile?
How can I verify my profile?
What is the photo approval process?
How do I change or reset my password?
I forgot my password?

Search And Matching

How do I view my search results?
How do I add or change my match preferences?
Can I delete someone from My Matches?
How do I know if someone sent me interest request?
How do I add, view, or delete my Interest or Favorites?

Instant Messaging

How do I use the Instant message system?
How do I know if someone of my contact sending me a message?
How do I see if the messages I send are being read?
How do I contact other members as a Basic member?
How many messages can I send per day?
How do I report suspect or offensive messages?

Safety And Security

How do I protect my safety?
How does Hubbline.com protect my safety?
How do I protect my privacy?
How does Hubbline.com protect my privacy?
How do I keep my password secure?
How do I block a user from contacting me?
How do I report abuse?