Frequently Asked Questions

Have a question? Please check our knowledgebase by topic.

Membership and Payment

What are the membership options available?
What is the cost of premium membership?
What payment methods are available?
What is your refund policy?
How can I withdraw my membership ?

Profile Management

How do I create a good profile?
Why and how do I update my profile?
Why should I verify my profile?

To ensure the genuineness of profiles on, we ask that all members verify their identity by providing us a copy of an identification documents. This verification is optional, however we encourage all members to take this step to help improve the security of our site. We would like to make your online dating experience safe and help protect our members against non-genuine members and general predatory behavior.

The process includes verification of details such as name, gender, date of birth and photo and is an important part of the profile creation process because it:

  • # Profile highlights with verified stamp.
  • # Gives site members greater peace of mind about site security.
  • # Reduces the likelihood of non-genuine profiles on the site.
  • # Discourages non-serious members from joining the site.
How can I verify my profile?
What is the photo approval process?
How do I change or reset my password?
I forgot my password?

Search And Matching

How do I view my search results?
How do I add or change my match preferences?
Can I delete someone from My Matches?
How do I know if someone sent me interest request?
How do I add, view, or delete my Interest or Favorites?

Instant Messaging

How do I use the Instant message system?
How do I know if someone of my contact sending me a message?
How do I see if the messages I send are being read?
How do I contact other members as a Basic member?
How many messages can I send per day?
How do I report suspect or offensive messages?

Safety And Security

How do I protect my safety?
How does protect my safety?
How do I protect my privacy?
How does protect my privacy?
How do I keep my password secure?
How do I block a user from contacting me?
How do I report abuse?