Frequently Asked Questions

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Membership and Payment

What are the membership options available?

Standard Membership

It's a free membership. You can browse unlimited profiles. You can receive interest from paid members but, you won't be able send interest and communicate with other members.

Gold Membership

It's a 45 days paid membership. You can browse unlimited profiles but, you can contact up to 5 members. You can receive interest from unlimited members but, you can send interest and communicate with your contacts only.

Dimond Membership

It's a 90 days paid membership. You can browse unlimited profiles but, you can contact up to 20 members. You can receive interest from unlimited members but, you can send interest and communicate with your contacts only.

Platinum Membership

It's a 180 days paid membership. You can browse unlimited profiles but, you can contact up to 30 members. You can receive interest from unlimited members but, you can send interest and communicate with your contacts only.

What is the cost of premium membership?

Standard Membership

It's a free membership.

Gold Membership

It's a 45 days paid membership. Fee is TK.1995 in local curency and US$30 in foreign curency.

Dimond Membership

It's a 90 days paid membership. Fee is TK.3995 in local curency and US$50 in foreign curency.

Platinum Membership

Its a 180 days paid membership. Fee is TK.5995 in local curency and US$80 in foreign curency.

What payment methods are available?

Visa, Mastercard, American Express, PayPal, Mobile Banking and Internet Banking. Please send us an email or call us for additonal payment options.

What is your refund policy?

Your money will be fully refunded if you are not satisfied and wish to withdraw your membership. You can withdraw your membership within 3 days from the day your membership started.

Profile Management

How do I create a good profile?

Our focus is to make sure the matches made by our services are strong and last. Our profiles ask 60 vital and relevant questions mostly multiple choices in different sections needed in making relationships work. Answering all profile questions will make your profile complete and unique and that will help other users find you in search results and help us to find you more accurate matches.

  • YOUR BASICS
  • YOUR APPEARENCE
  • YOUR LIFESTYLE
  • YOUR BACKGROUND / CULTURAL VALUES
  • PREVIOUS MARRAIGES
  • HEALTH
  • RAISING CHILDREN
  • FINANCIAL RELATIONSHIPS
  • IN LAWS
  • FRIENDSHIPS
  • RELIGIOUS RELATIONSHIP
  • EMOTIONAL RELATIONSHIP
  • CORE VALUES
  • Why and how do I update my profile?

    Profile should be updated if your information has been changed or if you wish to change your personal seach preferences. Login to hubbline.com using your ID and password. You can update your profile by clicking "My Profile" in left side pan. You can update your profile in one or all of the section below:

  • YOUR BASICS
  • YOUR APPEARENCE
  • YOUR LIFESTYLE
  • YOUR BACKGROUND / CULTURAL VALUES
  • PREVIOUS MARRAIGES
  • HEALTH
  • RAISING CHILDREN
  • FINANCIAL RELATIONSHIPS
  • IN LAWS
  • FRIENDSHIPS
  • RELIGIOUS RELATIONSHIP
  • EMOTIONAL RELATIONSHIP
  • CORE VALUES
  • Why should I verify my profile?

    To ensure the genuineness of profiles on Hubbline.com, we ask that all members verify their identity by providing us a copy of an identification documents. This verification is optional, however we encourage all members to take this step to help improve the security of our site. We would like to make your online dating experience safe and help protect our members against non-genuine members and general predatory behavior.

    The process includes verification of details such as name, gender, date of birth and photo and is an important part of the profile creation process because it:

    • # Profile highlights with verified stamp.
    • # Gives site members greater peace of mind about site security.
    • # Reduces the likelihood of non-genuine profiles on the site.
    • # Discourages non-serious members from joining the site.
    How can I verify my profile?

    To verify your profile, choose "Verify Profile" from the member menu. Click the "Choose file" button to choose your verification document. Once your document is uploaded, you will be asked to fill in a brief form with your personal information you would like to be verified. Click "Submit" button to complete the process and your profile will be processed as soon as possible.

    Your verification document must meet the following criteria:

    • # It must be government issued, e.g., passport, NID, driver licence etc.
    • # It must be a color copy - black and white copies cannot be accepted.
    • # It must include your personal information and a photo.
    • # It must be valid, i.e., not expired or cancelled.


    Your identification documents will be used for profile verification purposes only. The status of your verification is displayed on your profile to enable other members to confirm your profile is genuine.

    What is the photo approval process?

    Photos are reviewed by Hubbline support team to ensure they comply with our photo requirements, for example, your face can be seen clearly and your photo is not offensive.

    How do I change or reset my password?

    Login to hubbline.com using your email adress and password. You can change your password by clicking "Change Password" menu in left side pan.

    I forgot my password?

    Click on LOGIN on upper right hand corner. Click on Forgot Password link on LOGIN dialog box. Enter your email in FORGOT PASSWORD dialog box and click on Submit. An email will be send to your email address to reset your password.

    Search And Matching

    How do I view my search results?

    You can view your search results at different levels of detail by choosing a different options. Click on the profile you wish to view profile details from your search results. You can click on "Click here to see images" in individual profile to view user photo gallery.

    How do I add or change my match preferences?

    You can update your match preferences in Basic or Advance Search from left side menu. Enter your search preferences in Basic search or Advance search based on your liking, that will give you the matching results. Answering all profile questions will make your profile complete and unique and that will help other users find you in search results and help us to find you more accurate matches.

    Can I delete someone from My Matches?

    Your matches automatically generated based on your match preferences. You won't be able to delete someone from the search results. If you are not happy with the results, please update your match preferences by changing search criteria in Basic search or Advance search.

    How do I add, view, or delete my Interest or Favorites?

    Your favorites list is a great way to keep track of members you are interested in. You can manage your interest or favorites list under "Favorite Profile" from left side menu. To add a member to your Interested list, click the "Heart Symbol" on a particular profile you are interested in. Once you sent your interest to a profile that will be in pending untill accepted. Heart symbol will turn to pink color once your interest accepetd and that particular profile will be added in your contact list. If someone sent you an interest that will remain pending untill you accepted. Once you accept the interest, the heart symbol will turn to pink and profile will be added your contact list. You can dislike or delete your peding or accepted contact list by clicking on pink heart sysmbol. Once you dislike a profile that profile heart symbol will turn to white.

    Instant Messaging

    How do I use the message system?

    First check if any of your contact online by clicking My Contact on upper right hand corner in the menu bar. Instant message option will open If you click on a contact online. You can now send message and receive message instantly.

    How do I know if someone of my contact sending me a message?

    You will see a bell icon with "My Contact" on upper right hand corner in the menu bar if someone sending you instant message. Once you point your mouse on "My Contacts" your will see a green blinking dot next to the particular profile. Click on that profile and start sending and receiving message instantly

    How do I see if the messages I send are being read?

    A check mark next to your message indicate your message being read.

    How do I contact other members as a Standard member?

    You have to become a paid member to send and receive interest from another members.

    How many messages can I send per day?

    You can send and receive unlimited messages per day if you are paid member.

    How do I report suspect or offensive messages?

    First action you take just block the contact by clicking dislike heart icon from your interest accepeted contact list. Contact us immediately with suspected contact details. We will take needed action.

    Safety And Security

    How do I protect my safety?

    While you can’t control the actions of others, there are things you can do to help you stay safe during your Hubbline experience. Please click here on Personal Safety Tips for more security guideline

    How does Hubbline.com protect my safety?

    We take the safety of our members very seriously. Our site allows you to remain anonymous to other users until you feel ready to provide contact information to other users. Our dedicated team keeping eyes and monitor profiles to help keep our users safe.

    How do I protect my privacy?

    There are many steps you can take to protect your privacy while searching for your perfect match. We recommend you set up an email account just for online matrimony service. Never include your personal contact information in your profile, especially telephone numbers, email, home address or your date of birth. Keep your passwords confidential and make sure they are not easy to guess. Choose a unique password for online matrimony service.

    How does Hubbline.com protect my privacy?

    We take the privacy of our members very seriously. Our site allows you to remain anonymous to other users until you feel ready to provide contact information to other users. As part of privacy we don't collect day of your birth. Please visit Privacy Policy and Personal Safety Tips for details.

    How do I keep my password secure?

    Keep your passwords confidential and make sure they are not easy to guess. Choose a unique password for online matrimony service. Your password must be at least six digit combination of number, upper case and lower case.

    How do I block a user from contacting me?

    You can block a member from contacting you from several different areas of the site. All your contact list you can find under "Favorite Profile" either in "Interest Sent" or "Interest Received". You can dislike or blocked a profile by clicking on pink heart sysmbol. Once you dislike a profile that profile that profile won't be able to communicate with you.

    How do I report abuse?

    First action you take just block the contact by clicking dislike heart icon from your interest accepeted contact list. Contact us immediately with suspected contact details. We will take needed action.